Now You can Support Your Field Test Drivers & Engineers from the Comfort of Your Office

It does not matter which test system you use, everyone has experienced the situation where your driver or field engineer is having a problem that is preventing him from completing the network test. You try to help him over the phone, but eventually you have to ask him to return to base to fix the problem, often travelling hundreds of kilometres and a whole day of measurement wasted.

With QVoice Symphony's Remote Access Module this problem is solved! Using Symphony's remote user interface, systems that are in the field carrying out measurements can be remotely accessed (over air) from your office, to identify the cause and take corrective actions. Keeping the skill at your office for the many other tasks needed for your engineer is the right move and allows the driver or field engineer to get on with his task of measuring the network, whilst having the comfort of skilled support whenever he needs it. This saves time and cost should trouble arise. It is a practical fall back solution that allows your office based technical staff to give support to drivers with problems they can't resolve themselves.

Technically, a QVoice Symphony Remote Access GPRS/EDGE Module is dedicated to this task and not used for measurements. Using this module Symphony can then be accessed over the Internet from any office PC.

Of course, there are other advantages to having QVoice Remote Access, as you can also access the system in 'monitor mode' and view the measurements in real time as the system is performing the test, but all viewed from your office PC.

QVoice Remote Access – a little technical insurance when something unexpected goes wrong.

Sincerely
Your QVoice Team